IMPORTANT: ALL ORDERS MUST HAVE A PURCHASE ORDER IN ORDER TO BE PROCESSED.
COD, NET 30 DAYS or NET 10 DAYS from ship date. All new accounts will be on a cash basis (cashiers check or money order) until your completed and signed credit application is returned and verified. All California customers must fill out and sign a resale card and return it with credit application, or orders will be charged tax. Due to slow response time from credit references, please allow 6 weeks for credit approval. Large or special request orders will require 1/2 down and balance due on delivery.
Orders for less than $100.00 will be subject to a $25.00 special handling charge. (This does not apply to bonafide sample orders.)
CONFIRMATION OF PHONE ORDERS:
We will not be responsible for errors that occur on phone orders unless we have a mailed or faxed confirmation with PO's before the order is processed. OUR CONFIRMATION WILL BE BY FAX UPON REQUEST ONLY, NO VERBAL REPLIES.
Prices are subject to change without prior notice. All merchandise will be shipped at prices in effect at time of order. We reserve the right to withdraw any style or color without prior notice.
Business hours are 8:00am until 4:00pm, Pacific Time, Monday through Friday.
Must be in writing and will be honored on all orders that have not been prepared for production or shipment.
It is our intention to react in a timely manner to your needs, however, in the peak of various sports seasons, we suggest that you inform your customers to allow 4-6 weeks for completion of orders. If an order is held due to clarification or insufficient information, delivery is computed from the date the order is released.
All returned checks will have a $20.00 charge added to your account, which will be applied on your next order. Your account will be on a CASH ONLY basis until the check is cleared.
All shipments are F.O.B. Fountain Valley, California. UPS shipments are charged for the cost of shipping, COD costs and amount of insurance to cover dollar amount of merchandise to be shipped. Additional charges will be added for any reshipped orders. We ship UPS to ensure that your orders arrive in a timely fashion. However, we cannot guarantee the delivery times of UPS and therefore assume no responsibility as to the actual delivery dates.
We assume no responsibility for discrepancies on drop shipments to third parties.
RETURNS, UNCLAIMED COD'S & SHORTAGES:
There are no returns on our garments, because they are made to order. Any discovery of shortage due to packing error must be reported within 10 days of receipt. No returns will be accepted without prior authorization and an authorization number must appear on all shipping cartons, otherwise they will be refused. Dirty, worn or printed garments will not be accepted under any conditions (unless the error is ours). No cash credits. Credits will be issued on customer's next invoice.
Please follow washing and care instructions as noted on garment label to control shrinkage and color fastness. We are not responsible for problems due to improper laundering or care. To impress on coaches and students, all orders are shipped with a neon sheet giving specific and detailed washing instructions.
We are not responsible for any damage your label may do to the garments.